Service Technician

Company: Tennant Company
Location: Memphis
Posted on: October 12, 2019

Job Description:

Tennant Company is a recognized leader of the cleaning industry. Since 1870 we have been passionate about developing innovative and sustainable solutions that help our customers clean more spaces more effectively, addressing indoor and outdoor cleaning challenges. Our products include equipment for maintaining surfaces in industrial, commercial and outdoor environments; detergent-free and other sustainable cleaning technologies; cleaning tools and supplies; and coatings for protecting, repairing and upgrading surfaces. With more than $1B in revenue, Tennant Company operates in three geographic business units including the Americas, Europe, Middle East and Africa and Asia Pacific. Join the company committed to empowering our customers to create a cleaner, safer and healthier world with high-performance cleaning solutions that minimize waste, reduce costs, improve safety and further sustainability goals.

Our service technicians are the representatives of Tennant Company, working with our customers to deliver solutions that create a cleaner safer world. Working at our customer's facility, the Commercial Service Technician will maintain, troubleshoot, and perform basic repairs on Tennant products, and provide quality customer service and communication to minimize costs and ensure satisfaction with Tennant products.

Essential Job Functions:

* Responsible for basic repair and service on small commercial floor care machines. Primarily servicing Tennant products but may also include some competitive products.

* Responsible for scheduling-work and repairing small products at customer locations.

* Satisfy in a timely and complete fashion, all business reporting documentation including but not limited to: timesheets, repair orders, machine checklists, receiving records, expense reports, and repair order logs.

* Receive incoming parts orders, verify quantities, store material in proper service truck bin location, assign and adjust bin locations, and ensure that excess inventory is purge.

* Advise the customer of his/her present and/or future service needs.

* Estimate machine repair requirements and prepare necessary data to provide an accurate repair quote to the customer, including labor and trip charges.

* Responsible for effectively scheduling time and arranging customer service calls to maintain effective customer service.

* Advise sales representatives of potential customer applications for equipment replacements or additions.

* Consistently present a professional image, both in personal appearance and condition of company equipment.

* Install commercial products to satisfy national accounts and regional account requirements.

Required Skills and Competencies:

* Basic mechanical and electrical aptitude.

* Ability to safely use hand and power shop tools, equipment, and diagnostic devices.

* Basic troubleshooting and repair skills in mechanical and electrical systems.

* Excellent written and verbal communication skills.

* Ability to understand and fill out service-related documents and paperwork.

* Proven ability to multi-task and organize workload effectively.

* Previous customer service experience strongly recommended.

* Ability to adapt to a variety of environments, customer-needs, and instructions.

* Basic inventory management skills.

* Good estimating skills.

* Must be able to wear safety shoes and glasses

Required Education and Experience:

* High school diploma or equivalent.

* Vocational school a plus

* Valid driver's license plus meet Tennant Company driving policy requirements.

* Experience working in direct contact with customers on service-related activities preferred.

* Must display positive attitude and desire to satisfy customer requirements.

Must pass a company-initiated pre-employment background check, academic verification, previous employer reference check, physical, drug test and driving record review

Let us introduce you to Tennant Company. We're everywhere. In your sports clubs, shopping malls, office buildings, parking lots. We make things that make things look like new. We bring new cleaning ideas to market. There is new dirt every day and our machines clean it up. With manufacturing operations and sales, service and support functions across globe, your journey at Tennant can take you places you never expected. If you want to get your hands dirty on a project, step up with your own ideas, or maybe even explore talents you never knew you had, Tennant Company is a place where that can happen. Because at Tennant, we like to think like new. Begin your journey with us. Let's reinvent how the world cleans.

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.

Keywords: Tennant Company, Memphis , Service Technician, Professions , Memphis, Tennessee