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Sales & Service Coordinator

Company: Enersys
Location: Memphis
Posted on: February 15, 2020

Job Description:

Job Description:

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. We continue to grow in our industry by ensuring all employees possess the following core competencies: customer focused, team player, engaged, ethical, strong communication skills, and works safely.


Coordinate and execute administrative and supportive account, sales and service activities. Handle questions, complaints, and requests from customers, within company policies and procedures, in order to support the unit in realizing commercial objectives and contribute to customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES

* Follow all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO 9000.

* Manage and maintain all OSHA and ISO 9000 procedures and paperwork.

* Administrative tasks include answering and screening calls, scheduling appointments, greeting visitors, coordinating meetings, maintaining file system, ordering supplies, processing incoming and outgoing mail, and typing up routine correspondence.

* Log all sales/service calls, completed sales/service reports, and all warranty and sales/service policy for audit.

* Process and maintain all parts orders.

* Accurately code entries, prepare documents for approval, and route to Accounts Payable.

* Type quotes in a timely and accurate manner.

* Provide backup coverage to other coordinators and shipping/receiving when required.

* Conducts research, and compiles and types statistical reports.

* Other duties may be assigned.


Minimum Qualifications

* A high school diploma or GED.

* Previous customer service experience in an office setting.

* Previous data entry experience.

* Proficient in Microsoft Office and the Internet.

Preferred Qualifications

* Basic knowledge of ERP/SAP system is a plus.


* Must be able to frequently bend; twist; reach; stoop; kneel or crouch.

* This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.

EnerSys is always looking to hire top talent. EEOEM/F/D/V

Nearest Major Market: Memphis

Keywords: Enersys, Memphis , Sales & Service Coordinator, Sales , Memphis, Tennessee

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