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Guest Service Representative

Company: Nothing Bundt Cakes - Memphis/Olive Branch
Location: Memphis
Posted on: November 22, 2021

Job Description:

Location: 5679 Poplar Avenue, Memphis, TN 38119Ideal candidate would be available between 8am - 4pm or 9am - 5pm; Monday through Friday; some Saturdays; Closed Sundays.Competitive wages based on availability and experience.The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.Accountabilities/Duties:Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasmProcesses guest orders efficiently and accuratelyAssists the Crafter in preparing cake decorations and packaging supplies as needed.Maintains a consistent work attendance and punctuality record. We are a team that prides ourselves in offering: -- - - A warm and welcoming environment.-- - - The ability to make genuine, positive connections with coworkers.-- - - Flexible scheduling with guaranteed hours.-- - - Commitment to your personal success and development.-- - - Experience in a top national brand that prides itself in guest service and quality cakes. Our mission is to Bring the Joy every day! Through working hard and having fun, we love to create a warm and welcoming place for our guests and employees, and with teamwork and guidance, we cultivate an incredible work environment for our team on a daily basis. Nothing Bundt Cakes (NbC) offers flexible scheduling with guaranteed hours that support a positive work-life balance. We are a resilient business that has not had to close due to COVID and has been able to adapt to continue servicing guests while keeping our employees safe and earning income. Our managers are committed to your success and further development, within the brand and overall career. You will gain industry-demanding experience at the highest level and with an emphasis on celebration! Core Values and Competencies:Servant's HeartGoes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.Keeps the good of the team or guest ahead of personal interests or gain.Displays humility and empathy in interactions with others.Spirit of a ChampionDemonstrates pride in responsibilities, an intense drive and a passion to succeed.Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.Operates with a strong sense of urgency and adheres to NbC brand standards.Genuine ConnectionsProjects warmth, enthusiasm, and optimism that attracts others.Builds positive, productive relationships with all team members.Listens actively and communicates openly, clearly and respectfully.Work Availability: Part time and full time roles available.Pay and Benefits:Wages are based on experience and availability.Paid-time off.Full-time team members have the option for health insurance coverage, paid in part by the company.Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

Keywords: Nothing Bundt Cakes - Memphis/Olive Branch, Memphis , Guest Service Representative, Sales , Memphis, Tennessee

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