Communications Agent Level 1

Company: FedEx Services
Location: Memphis
Posted on: September 23, 2022

Job Description:

Job Description Summary: Under close supervision provide expertise and excellent service to both internal and external customers. Conduct research and analysis of monitored locations. Continually update internal accounts to maintain accuracy. Utilize computer systems including Mastermind (MAS) and SharePoint to process inquiries from internal customers. Effectively communicate to local police, fire, and EMS personnel. Handle routine and emergency calls from within company property, the surrounding area and coordinate the appropriate response. Minimum Qualifications: High School Diploma/GED,. Two years' experience in either customer service, emergency dispatch, customer account maintenance, or related field. Demonstrated organizational and planning skills. Ability to work in a fast-paced environment. Working knowledge of Microsoft Office products. Ability to work multiple and varying shifts based on business needs. Excellent human relations, organizational, and communications skills. Must complete required training program. Skills/Knowledge/Experience Considered a Plus: Account maintenance experience Excellent written and verbal communication skills Ability to multi-task while working in a fast paced environment D data entry and customer service experience Domicile / Work Location: This position will be located in Memphis, Tennessee. Relocation: Relocation assistance is not available for this role. Application Instructions/Deadline: Upload current copy of Resume (Microsoft Word or PDF) and answer job screening questions to apply by 5:00 PM CST on September 26, 2022. FedEx. Where now meets next. Our vision is to be the earth's most engaged advocates of connected commerce where open borders, new markets and fair, sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on, mobile-first world. We stand for ease, access and opportunity. We lead purposeful innovation, champion entrepreneurs, advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers, a more sustainable planet and an ethical playing field. FedEx inspires its more than 570,000 team members to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040. FedEx has been recognized on many different lists both for business success and for being a great employer: Fortune "World's Most Admired Companies" - 2021 Forbes "Best Employers for Diversity" - 2021 LinkedIn "Top 100 Companies" - 2021 TIME "100 Most Influential Companies" - 2021 World HRD Congress "Best Gender Equality Workplace" - 2021 InsiderPro ComputerWorld "Best Places to Work for IT" - 2021 FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status. FedEx Services does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, FedEx Services is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact recruitmentsupport@fedex.com.

Keywords: FedEx Services, Memphis , Communications Agent Level 1, Sales , Memphis, Tennessee