Field Service Representative - Cooling

Company: Schneider Electric
Location: Memphis
Posted on: May 27, 2023

Job Description:

Great people make Schneider Electric a great company.

Schneider's Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?

This field service representative position will be within our U.S. Services business, specifically our Secure Power team. Our Secure Power team focuses on servicing critical data center equipment. We are the OEM (Original Equipment Manufacturer) service provider for APC (American Power Conversion)/Schneider Electric equipment.

As a Field Service Representative, a typical day for you might include:

• Pre-site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom
  On some days, you may even:
  
  • Travel throughout the region for local customer support or even countrywide travel
  • Assist the Field Project Manager on larger system startups
  • Act on behalf of the District Service Manager to resolve operational issues as required
    
    This may be the next step in your career journey if you have:
    
    • An Associate degree, vocational education, or similar experience in HVAC/R, electronic or electrical discipline or military training equivalence
    • 2+ years of field service repair and customer service with UPS, electrical, electro-mechanical or electronics related equipment
    • 2+ years in Field Services or equivalent industry experience.
    • Safe driving and vehicle operations skills
    • Skilled at utilizing test and diagnostic equipment
    • Experience reading and interpreting schematics, drawings, and theory of operation manuals
    • Ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
    • Movement of service equipment weighing up to 50 pounds
      
      What we have for you:
      
      We are proud to offer all Field Service Representatives with direct product training.
      
      Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops to our Field Service Representatives for daily professional use.
      
      This opportunity is a home-based flexible work schedule with 40-hour guarantee (+Overtime)
      
      Schneider Electric is a dynamic, diverse, and inclusive company offering endless opportunities for career growth and advancement as well as a robust benefits package including flexible work arrangements, paid family leave, 401(k)+ match, and more. Click here to find out more about working with us: http://se.com/us/careers
      
      We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. See what our people have to say about working for Schneider Electric.
      
      https://youtu.be/C7sogZ_oQYg
      
      Let us learn about you! Apply today.
      
      You must submit an online application to be considered for any position with us. This position will be posted until filled.
      
      As a federal government contractor, all Schneider Electric U.S. employees (including U.S. territories and Puerto Rico) must be fully vaccinated against COVID-19, subject to federal laws.
      
      It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
      
      Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
      
      Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
      
      Let us learn about you! Apply today.
      
      Why us?
      
      Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
      
      ---25.7bn global revenue
      
      137 000+ employees in 100+ countries
      
      45% of revenue from IoT
      
      5% of revenue devoted for R&D
      
      You must submit an online application to be considered for any position with us. This position will be posted until filled
      
      It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Keywords: Schneider Electric, Memphis , Field Service Representative - Cooling, Sales , Memphis, Tennessee