Front Desk Agent
Company: Hotel Resource
Location: Memphis
Posted on: May 27, 2023
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Job Description:
**Other****Front Desk Agent**Front Desk Agent Park Hotels &
Resorts Memphis TN **Front Desk Agent****Company:** Park Hotels &
Resorts **Location:**US **Category:**Other **Degrees Required:**Not
Specified **Employment Type:**Full-Time **Manages Others:**No
**Requirements:****Hampton Inn & Suites Memphis - Shady Grove**
Park Hotels & Resorts invests not only in properties, but also in
people. We attract visionary and collaborative team members who
love being value creators. Full of pride and possibility, our team
is experienced, supportive, and best in class. Take your career
further by joining a place that's powered by people. Enjoy a level
of loyalty and comfort that inspires career fearlessness and
fosters creative freedom. At Park, you'll find career opportunities
as impressive as the world-class properties in which we invest. We
look forward to receiving your application today.Greets and
registers guests, providing prompt and courteous service. Checks
guests out of the hotel. Resolves guest challenges throughout their
stay in our hotel . Upgrades guests, as required. Promotes hotel
services, amenities and upsells products to the guests.* Completes
the registration process by inputting and retrieving information
from a computer system, confirming pertinent information including
number of guests and room rate.* Makes appropriate selection of
rooms based on guest needs.* Codes electronic keys. Non-verbally
confirm the room number and rate.* Promotes and administers
Marketing Programs for arriving guests.* Ensures guest knows
location of room, and arranges for team member to accompany guest
to room. Provides welcome packet containing room keys, tokens of
our appreciation, gifts, etc. to guest.* Ensure rooms and services
are correctly accounted for within guest statement.* Properly
accounts for services provided by the hotel. Assists guest with
check out payments or charges.* Accepts and records vouchers,
credit, traveler's checks, and other forms of payment.* Converts
foreign currency at current posted rates.* Greets customers
immediately with a friendly and sincere welcome. Use a positive and
clear speaking voice, listen to understand requests, respond with
appropriate action and provide accurate information such on outlet
hours, special VIP programs, events, etc.* Receives special
requests from guests, and responds appropriately or forwards
requests to appropriate team members for decisions and actions.*
Promptly answers the telephone and email inquiries. Inputs messages
into the computer and advises other team members of special guest
needs. Retrieves messages and communicates the content to the
guest. Retrieves mail, packages and facsimiles or other special
items for customers as requested.* Field guest complaints,
conducting through research to develop the most effective solutions
and negotiate results.* Listen and extend assistance in order to
resolve problems such as price conflicts, insufficient heating or
air conditioning, etc. Remain calm and alert especially during
emergency situations and heavy hotel activity. Plan and implement
detailed steps by using experienced judgement and discretion.All
qualified applicants will receive consideration for employment
without regard to age, race, color, religion, sex, sexual
orientation, gender identity, national origin, ethnicity,
citizenship, disability, protected veteran status or any other
category protected by federal, state or local
law.Memphis,Tennessee
Keywords: Hotel Resource, Memphis , Front Desk Agent, Sales , Memphis, Tennessee
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