LATAM Commercial Coordinator (MCR Safety Group)

Company: Bunzl
Location: Collierville
Posted on: April 1, 2026

Job Description:

MCR Safety Group, a Bunzl company, is now hiring for a Latin America Commercial Coordinator. The LATAM-CC role is based at the MCR Safety Group headquarters, in Collierville, TN and is responsible for a combined set of customer service, sales support, and commercial coordination activities that enable sales growth across the Latin American sales organization. The role supports inside accounts managed from a U.S. perspective and provides day-to-day support to the field sales organization to ensure timely, accurate, and responsive execution of commercial activities. This position serves as a key liaison across internal teams to keep orders, pricing, contracts, documentation, and issue resolution moving quickly and efficiently acting as a partner to the VP of Latin America Sales and the field organization. The standard schedule is Monday–Friday, 8:00 a.m.–5:00 p.m.; however, work hours may vary depending on business needs. Responsibilities: Customer Service & Order Management (LATAM Accounts) New account setup and customer onboarding to include required commercial documentation and coordination Customer master data maintenance - account updates/changes Contract pricing administration and pricing file support Order processing; standard, work, 3PD, and sample orders Return processing, including RMA coordination as applicable Credit and debit memo processing and issue resolution Respond to product availability questions and support fulfillment visibility Manage standard and special price requests, ensure appropriate approvals/workflow Prepare/coordinate export documentation required for LATAM shipments Quality complaint management; includes intake, documentation, and coordination with internal stakeholders Sales Support (field & inside sales enablement) Support the LATAM field organization with day-to-day commercial execution (quotes, pricing, availability, order status, documentation) Maintain responsiveness to urgent customer and field needs; escalate when necessary Identify opportunities to improve customer experience and commercial outcomes (speed, accuracy, communication cadence) Provide direct support to designated accounts while also delivering responsive, high?quality assistance to accounts managed by field sellers Cross-Functional Coordination & Commercial Execution Coordinate with Demand Planning to align forecasts, supply allocations, and availability expectations Partner with global sourcing, product management, operations, and credit to ensure end-to-end commercial activities are handled efficiently Act as a liaison to remove roadblocks impacting orders, pricing, contracts, inventory, documentation, and issue resolution Support documentation control and commercial process consistency across the LATAM region (e.g., pricing, contracts, order flow) Maintain accurate records for pricing, contracts, and account requirements Track open items and aging (pricing requests, holds, export docs, claims, dispute resolution) Recommend and implement process improvements Requirements: High school diploma or GED equivalent required Bachelor’s degree in International Business or related area of study highly preferred 3–5 years of Business-to-Business customer service experience required Previous phone/customer communication experience required Experience working with ERP systems Preferred: (LATAM Scope) Support Latin America customers and/or export processes Working experience with international trade regulations and documentation (export compliance, commercial invoice support, packing lists, SLIs, certificates) Spanish and/or Portuguese proficiency (written and verbal) Experience supporting sales teams and sales operations workflows Pricing, contract, and dispute resolution experience in a multi-stakeholder environment Experience in the SAP ERP environment Advanced Microsoft Office skills which include Excel, Powerpoint and PowerBi Competencies: Excellent verbal and written communication skills Strong organizational skills and high attention to detail Develop effective working relationships with internal and external customers Work successfully in a team environment Multi-task and manage competing priorities Strong follow-through, ownership mindset, and comfort operating in a high-urgency commercial environment Professional judgment to escalate issues appropriately and protect customer experience Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non?Food Retail, and Safety industries. We have grown both organically and through acquisitions to exceed $10 billion in sales. Headquartered in St. Louis, Missouri, Bunzl North America operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico. With more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work®. At Bunzl, you’ll find Unlimited Potential… your career, our future. Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match. Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Keywords: Bunzl, Memphis , LATAM Commercial Coordinator (MCR Safety Group), Sales , Collierville, Tennessee